Complaints
Submit a complaint or concern about TrustCare Support services. We take all feedback seriously and respond within 2 business days.
Make a Complaint
We are fully committed to addressing all concerns promptly, fairly, and transparently. If you have a complaint about our services or the conduct of our team, we encourage you to contact us directly. Your feedback helps us improve.
How We Handle Complaints
All complaints are taken seriously and treated with the utmost confidentiality. Upon receiving your complaint, we will acknowledge it within 2 business days, investigate thoroughly, and provide a response outlining the outcome and any actions taken. If you are dissatisfied with the resolution, you have the right to escalate your concern to an independent external body.
Your Rights as a Participant or Client
- The right to raise concerns without fear of any form of retribution
- The right to have your complaint addressed promptly and fairly
- The right to keep your identity confidential during any investigation
- The right to have a representative or advocate support you
- The right to escalate unresolved concerns to external oversight bodies
- The right to access your own records related to the complaint
External Oversight & Support
You may also raise concerns directly with any of the following independent bodies:
Submit a Complaint
Please provide as much detail as possible to help us investigate your concern.
