Clinical Expertise.
NDIS Compliance.
Real Outcomes.
Supporting both NDIS providers and participants across Australia. We help providers achieve compliance, clinical excellence, and audit readiness — and we deliver direct nursing care and high-intensity support to participants with complex needs.
What Providers Say
"TrustCare Nursing Services helped us build our entire policy and procedure framework from scratch. We passed our NDIS Commission audit with zero non-conformances. Absolutely exceptional — thorough, clear, and exactly what we needed."
"The HIDPA training delivered by TrustCare was incredible. Their hands-on approach to tracheostomy and PEG tube care gave our team real confidence. Our workers are now competency-assessed and our participants are safer."
"We had a complex participant requiring high intensity support that other providers turned away. The TrustCare team assessed the situation, created the care plan, trained our staff, and supported us every step of the way."
Supporting Providers & Participants
We work with both NDIS providers and participants. For providers, we deliver compliance audits, clinical governance, staff training, and policy development. For participants, we provide direct nursing care, high intensity support, and clinical coordination — all under one trusted team.
Policies & Procedures
Custom NDIS-compliant policy and procedure manuals tailored to your organisation. Aligned with NDIS Practice Standards, Quality Indicators, and NDIS Act requirements.
Get Started →NDIS Compliance Auditing
Internal and mock audit services to prepare your organisation for NDIS Commission audits. Gap analysis, corrective action plans, and ongoing compliance monitoring.
Get Started →Staff Training & Education
Practical, evidence-based training for support workers, team leaders and RNs. Covers medication, catheter care, wound management, restrictive practices, and more.
Get Started →Medication Administration
Safe medication administration for NDIS participants — complex medication schedules, enteral medications, subcutaneous injections, and medication management protocols.
Get Started →Catheter Care & Management
Expert management of all catheter types — IDC, SPC, and external catheters. Assessment, insertion, maintenance, removal, and staff training on correct clinical protocols.
Get Started →Clinical Governance
Clinical governance frameworks, incident management systems, risk registers, and quality improvement processes to fully meet NDIS Practice Standards requirements.
Get Started →Specialist Nursing Services
Comprehensive in-home nursing care for NDIS participants with complex clinical needs. Includes health assessments, NDIS evidence reports, care plan development, wound care, and ongoing nursing oversight for participants requiring specialist intervention.
Get Started →High Intensity Support Delivery
Direct clinical delivery of all 10 NDIS High Intensity Daily Personal Activities by competency-assessed nursing professionals. Provided in-home, in SIL settings, or in community environments — coordinated closely with participant care teams and treating clinicians.
View All Areas →Support Coordination
Helping participants activate and maximise their NDIS plans. We connect individuals with the right providers, mainstream services, allied health, and community supports — ensuring every goal in the plan is pursued with purpose and a clear pathway.
Get Started →NDIS Registration Consulting
End-to-end support for new and renewing NDIS providers. We handle application preparation, policy documentation, audit coaching, and gap analysis to ensure your organisation meets all NDIS Commission requirements — from initial registration through to ongoing renewal.
Get Started →Direct Support for NDIS Participants
We work directly with NDIS participants who have complex support needs. Our registered nurses provide clinical assessments, care plan development, high intensity daily personal activities, and ongoing support — helping participants live safely and independently with dignity.
Get In Touch →NDIS Plan Guidance & Navigation
Helping participants and their families understand their NDIS plan, funding categories, and support options. We explain what your plan covers, assist with accessing the right services, and help you prepare for plan reviews so you get the most out of your NDIS funding.
Get In Touch →High Intensity Daily Personal Activities
We deliver training, competency assessment, care planning, and direct clinical support across all NDIS High Intensity Daily Personal Activities (HIDPA) as defined by the NDIS Quality and Safeguards Commission Skills Descriptors.
What Are High Intensity Supports?
High intensity support skills descriptors are supplementary guidance for NDIS providers and workers supporting participants who rely on High Intensity Daily Personal Activities. These supports carry some of the highest clinical risks for participants — requiring workers with specialist knowledge and verified competency, assessed by a qualified health professional. Our registered nursing team delivers training, direct care, and ongoing competency assessment across all 10 HIDPA skill areas — in home, in Supported Independent Living (SIL), and in community environments.
Complex Bowel Care
Supporting participants with complex bowel care needs including manual evacuation, digital stimulation, suppositories, enemas, and ostomy/stoma care. Workers must understand bowel anatomy, follow participant-specific support plans, and recognise complications requiring medical review.
- Administer suppositories and Microlax enemas safely
- Perform digital rectal stimulation per support plan
- Ostomy and stoma bag changes with infection control
- Recognise signs of constipation, bowel obstruction and autonomic dysreflexia
- Document and report bowel output accurately
- Follow participant-specific bowel management plans
Enteral Feeding Support (PEG & PEJ)
Supporting participants who receive nutrition through a PEG (Percutaneous Endoscopic Gastrostomy) or PEJ (Percutaneous Endoscopic Jejunostomy) tube. Includes tube and stoma care, feeding regimes, administering feeds and medications, and responding to complications.
- Prepare and administer enteral feeds via syringe/bolus method
- Administer medication through PEG/PEJ tube
- Gastrostomy/jejunostomy stoma site care
- Troubleshoot tube displacement, blockage, and leakage
- Recognise signs of aspiration, infection, and granulation tissue
- Follow enteral feeding regimen and hydration plan
Dysphagia & Mealtime Support
Supporting participants with swallowing difficulties (dysphagia) to eat and drink safely. Workers must understand texture-modified diets and fluid consistency levels (IDDSI framework), follow mealtime management plans, and respond appropriately to choking and aspiration emergencies.
- Apply IDDSI food and fluid texture levels correctly
- Follow participant mealtime management plans
- Recognise aspiration signs and respond to choking
- Correct positioning for safe swallowing
- Thicken fluids to prescribed consistency
- Administer medications safely for participants with swallowing difficulties
Ventilator & Respiratory Support
Supporting participants who require mechanical ventilation (invasive or non-invasive). Workers must understand ventilator settings, circuit management, alarm responses, and emergency procedures. Requires specialist competency assessment by a Registered Nurse or respiratory clinician.
- Monitor ventilator settings and alarm responses
- Circuit and humidification system management
- Suction via endotracheal or tracheostomy tube
- Respond to ventilator alarms and disconnection emergencies
- Non-invasive ventilation (CPAP/BiPAP) mask fitting and care
- Recognise signs of respiratory deterioration
Tracheostomy Support & Care
Supporting participants with a tracheostomy tube in situ. Includes stoma care, inner cannula changes, suctioning, speaking valve management, and emergency tube displacement procedures. All workers must be competency-assessed before providing unsupervised care.
- Tracheostomy stoma site care and dressing changes
- Safe suctioning technique (open and closed)
- Inner cannula removal, cleaning, and reinsertion
- Respond to tube displacement and decannulation emergencies
- Passy Muir speaking valve application and removal
- Humidification and cuff management
Urinary Catheter Support
Supporting participants using indwelling urinary catheters (IDC), suprapubic catheters (SPC), or external drainage devices. Catheter insertion and removal is performed exclusively by our Registered Nurses. Support workers receive training in ongoing management and monitoring.
- Urinary drainage bag changes and emptying
- Catheter site hygiene and infection prevention
- Recognise signs of urinary tract infection and blockage
- Leg bag and overnight bag management
- Suprapubic catheter stoma site care
- External catheter (condom catheter) application
Subcutaneous Injections
Supporting participants who require subcutaneous injections as part of their daily care — including insulin for diabetes management, anticoagulants, and other prescribed medications. Workers must be competency-assessed and operate within a participant-specific support plan.
- Safe subcutaneous injection technique
- Insulin pen and syringe administration
- Rotation of injection sites to prevent lipodystrophy
- Blood glucose monitoring and hypoglycaemia management
- Medication storage, waste disposal, and sharps safety
- Recognise and respond to adverse reactions
Complex Wound Care & Pressure Injury
Supporting participants with complex wounds beyond basic first aid — including pressure injuries, chronic wounds, post-surgical wounds, and wounds requiring aseptic dressing technique. All care follows wound management plans developed by our registered clinical team.
- Aseptic non-touch technique (ANTT) for dressing changes
- Wound assessment, classification, and documentation
- Pressure injury prevention and staging
- Recognise signs of wound infection and deterioration
- Application of prescribed wound dressings and topical agents
- Negative pressure wound therapy (VAC) monitoring
Epilepsy & Seizure Support
Supporting participants living with epilepsy — understanding seizure types, triggers, safe practices during a seizure, and emergency medication administration including intranasal and buccal midazolam per an emergency medication management plan.
- Identify seizure triggers and risk minimisation strategies
- Manage partial and generalised seizures safely
- Administer intranasal midazolam (Epistatus/Buccolam)
- Administer buccal midazolam per emergency plan
- Recovery position for unconscious participants
- Post-seizure care and documentation
Diabetes Management Support
Supporting participants living with Type 1 or Type 2 diabetes — including blood glucose monitoring, insulin administration, recognising and managing hypoglycaemia and hyperglycaemia, and supporting healthy lifestyle and dietary management within a personalised care plan.
- Blood glucose testing — glucometer technique
- Insulin administration via pen and syringe
- Recognise and manage hypoglycaemia and hyperglycaemia
- Diabetic foot care and skin assessment
- Support healthy nutrition and lifestyle choices
- Continuous glucose monitoring (CGM) device support
All HIDPA training is consistent with the NDIS Practice Standards: High Intensity Support Skills Descriptors (Version 3, November 2022) published by the NDIS Quality and Safeguards Commission.
Book HIDPA Training →Built on Clinical Excellence
We established TrustCare Nursing Services with a clear purpose: to close the gap between genuine clinical nursing expertise and NDIS support. With over 10 years of experience spanning acute hospital care, community nursing, and disability support, we serve two groups who both deserve better — providers who need a trusted clinical partner, and participants who need skilled, compassionate care delivered directly to them.
Every participant deserves support from workers who are thoroughly trained, properly assessed, and carefully supervised. Every provider deserves compliance guidance that is clinically sound — not just box-ticking. That dual commitment is the foundation of everything we do at TrustCare.
- Bachelor of Nursing
- AHPRA Registered
- Cert IV TAE
- NDIS Specialist
- Medication Endorsed
Meet Our Team
Our team combines deep clinical nursing expertise with specialist NDIS knowledge — giving providers and participants access to the highest standard of support and consultation.
Over 10 years of clinical nursing experience across acute hospital care, community nursing, and disability support. Specialist in NDIS compliance, auditing, and all 10 High Intensity Daily Personal Activities.
Dedicated NDIS compliance professional with extensive experience in policy development, mock auditing, and preparation for NDIS Commission certification and verification audits across multiple service categories.
Experienced clinical educator delivering hands-on competency training for NDIS support workers and registered nurses. Specialist in medication management, catheter care, complex wound management, and high intensity support skill development.
Our Board
Our advisory board brings together leaders from nursing, NDIS policy, and clinical governance — providing strategic guidance that keeps our practice at the forefront of the sector.
Former Director of Nursing with 25 years of senior clinical leadership across public and private health systems. Brings deep expertise in clinical governance, quality assurance, and health policy to guide our strategic direction.
Senior NDIS policy professional with over 15 years in disability services management. Former NDIS Commission liaison with extensive knowledge of registration, audit processes, and service provider obligations under the NDIS Act.
Specialist in clinical governance, risk management, and healthcare quality improvement. Advises on evidence-based frameworks, incident management, and the integration of clinical safety standards within disability and community care settings.
Latest NDIS Insights
How to Prepare for Your NDIS Commission Audit in 2025
A step-by-step guide for NDIS providers on preparing for a certification or verification audit, including the most common documentation gaps found during audits.
Read More →Understanding the NDIS High Intensity Support Skills Descriptors
What NDIS providers need to know about the 10 HIDPA skill areas, worker competency requirements, and how to demonstrate compliance with Supplementary Module 1.
Read More →Medication Management in NDIS: What Providers Get Wrong
The most common medication administration errors in NDIS settings, how to prevent them, and what your policies and training must cover to meet the Practice Standards.
Read More →Work With Us
We are always looking for dedicated, qualified clinical professionals who share our commitment to delivering the highest standard of NDIS support. Explore our current openings or sign up for job alerts below.
We are seeking an experienced Registered Nurse with competency across NDIS High Intensity Daily Personal Activities to provide direct clinical care, training, and competency assessment for NDIS participants and support workers.
We are looking for experienced support workers with a background in complex and high intensity NDIS supports. Candidates must be willing to undertake competency training and assessment prior to working with high intensity participants.
Experienced NDIS compliance professional to support policy development, internal audit preparation, and gap analysis projects for our growing client base. Flexible remote work arrangement with on-site visit requirements for specific engagements.
Don't See the Right Role?
Sign up for job alerts and be the first to hear about new positions as they become available. We regularly add clinical, compliance, and support roles across Australia.
Know an NDIS Provider Who Needs Support?
Refer a colleague, friend, or organisation and help them get compliant, clinically excellent, and audit-ready. We'll reach out directly and ensure they get the right support for their needs.
Referring someone costs you nothing — it's simply helping a colleague access the right support.
Every referral receives a complimentary 30-minute consultation to assess their needs.
We'll contact your referral within 24 hours of receiving the form.
Make a Referral
Fill in the details below and we'll take it from there.
Simple Steps to Compliance
Free Consultation
Book a free 30-minute consultation. We'll understand your challenges, current state, and goals.
Tailored Action Plan
Receive a clear, prioritised action plan — gap analysis, policy suite, training program, or clinical support plan.
Implementation & Delivery
We work alongside your team on-site or virtually to deliver training, policies, clinical care, or audit preparation.
Ongoing Support
Retainer packages for organisations wanting a trusted clinical partner for continuous improvement.
Book a Free Consultation
Get in touch — we'll respond within 24 hours.
Make a Complaint
We are fully committed to addressing all concerns promptly, fairly, and transparently. If you have a complaint about our services or the conduct of our team, we encourage you to contact us directly. Your feedback helps us improve.
How We Handle Complaints
All complaints are taken seriously and treated with the utmost confidentiality. Upon receiving your complaint, we will acknowledge it within 2 business days, investigate thoroughly, and provide a response outlining the outcome and any actions taken. If you are dissatisfied with the resolution, you have the right to escalate your concern to an independent external body.
Your Rights as a Participant or Client
- The right to raise concerns without fear of any form of retribution
- The right to have your complaint addressed promptly and fairly
- The right to keep your identity confidential during any investigation
- The right to have a representative or advocate support you
- The right to escalate unresolved concerns to external oversight bodies
- The right to access your own records related to the complaint
External Oversight & Support
You may also raise concerns directly with any of the following independent bodies:
Submit a Complaint
Please provide as much detail as possible to help us investigate your concern.
Provide Feedback
Your feedback — whether positive or constructive — helps us continually improve. We review all submissions and use your input to enhance our services, training, and participant outcomes.
Tell Us What You Think
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